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shipping & returns

general shipping policy

decoroverstock proudly provides free standard shipping on all your purchases that are scheduled for delivery within the continental united states!

there is no minimum order required, no fine print to be concerned about and no exclusions to our free shipping policy! many of our in stock items ship within 48-72 hours if ordered by 1 pm est.

please allow 1-2 weeks for delivery of most items, excluding back-ordered items, out of stock items and larger "freight" items such as chandeliers, rugs and all furnishings.

please be aware that most items sent via freight such as chandeliers, rugs and furniture pieces, often take 4-12 weeks for delivery!

it's just that simple: we pay for standard shipping so you can enjoy your shopping experience without concerns or surprises during the checkout process!

all shipments, excluding those sent by freight, are sent via ups / usps ground service.

standard ground mail service is shipped via the combined services of the united states postal service and united parcel service.

shipments are not sent out on saturdays, sundays or any holidays. we do not guarantee arrival dates or times.

shipping on most products
decoroverstock has agreements with most manufacturers to ship your order direct from the manufacturer's warehouse to your door. you are getting the products straight from the source so there is less chance for delay or a middle man handling the shipments.

multiple shipments
if you have a large order and one item is going to cause a delay or is backordered, we will ship your order in two shipments or more.

of course, all shipping is free at decoroverstock!

shipping backorders
sometimes an in-stock item may actually be out of stock (sometimes an item may sell out before we've had a chance to update the web-site).

decoroverstock is proud to boast and excellent fill rate. we stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers.

decoroverstock will make every effort to ship orders complete. if an item is out of stock or unavailable, we will ship it as soon as it becomes available. if the item is no longer available we will do our best to notify you immediately!

decoroverstock does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. you will be notified via email if part or all of your order is backordered.

decoroverstock will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.

please contact us by email to check stock and real time availability on all products listed on the shop2878.uzshop.info website.

assembly
while the vast majority of our items do not require assembly, be aware that some of our fragile items, including some chandeliers / large lighting fixtures, some furnishings and other misc. items do require some assembly.

notice regarding p.o. boxes
we regret that we cannot ship to p.o. boxes or international destinations including canada.

where do we ship to?
we ship anywhere within the continental united states.

how do i track the status of my order?
you will receive two emails from decoroverstock. once your order has been received, you will get a "confirmation" email.
when your order has been processed and shipped, you will receive a "shipping confirmation" email to let you know that your order is on the way! additionally, you always have the option to log into "my account" on our website to view your order status 24/7.
once your item has been shipped you may contact customer service to obtain a tracking number. you may also visit ups or another carrier's website. you may also visit ww.ups.com to track your order.
please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the info is available on ups or another carrier's website.

when will i receive my order?
at decoroverstock, we aim to under promise and over deliver! generally, most items take approximately 1-2 weeks for delivery, however, many items are delivered much faster!
please allow 1-2 weeks for delivery of most items, excluding back-ordered items, out of stock items and larger "freight" items such as chandeliers, rugs and all furnishings.
please be aware that most items sent via freight such as chandeliers, rugs and furniture pieces, often take 4-12 weeks for delivery!

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